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Financial Due Diligence: Your Business’s Shield Against Payment Service Provider Failures

Payment service providers act as intermediaries between your business and your customers, ensuring secure and efficient payment processing. From credit card transactions to digital wallets, they handle it all. 

Their importance in the modern business market cannot be overstated. However, as the number of PSPs continues to grow, so do the risks associated with making the wrong choice.

The High Stakes of PSP Selection

Selecting a PSP is a decision that carries substantial consequences for businesses of all sizes. Picture this: you’ve launched your e-commerce store, and it’s booming. Orders are pouring in, and your cash flow is thriving. Then, unexpectedly, the payment company you picked suddenly has a big technical problem, or even worse, it goes out of business. Your customers’ payments are stuck in limbo and your revenue takes a hit. This nightmare scenario underscores why selecting the right PSP is critical.

A few months ago, Plastiq, a popular payroll by credit card service provider, filed for chapter 11 bankruptcy and it caused a nightmare for small businesses which were relying on its services. Due to stuck payments and uncertainty about the company’s future, most of its client base has moved to ZilMoney which is a popular player in this industry. This real life event has taught a hard lesson to every business owner to carefully consider a PSP company. 

What Is Financial Due Diligence?

Financial due diligence is not just a fancy term; it’s your proactive defense against potential disasters. It involves a comprehensive assessment of a PSP’s financial health and stability before you commit to partnering with them. 

It’s akin to investigating the financial background of a potential business partner or supplier – it’s about making an informed decision.

Assessing Financial Health

So, how do you perform financial due diligence on a payment service provider? Here are some key steps:

Review Financial Statements: Obtain and analyze their financial statements, including income statements, balance sheets, and cash flow statements. Look for trends, growth patterns, and profitability.

Creditworthiness Check: Check their credit ratings from reputable credit agencies. Higher credit ratings generally indicate lower default risk.

Regulatory Compliance: Ensure they comply with relevant financial regulations and standards. This is particularly important in the heavily regulated payment industry.

Mitigating Risks Through Due Diligence

Financial due diligence is not just about ticking off boxes; it’s about safeguarding your business. By conducting this careful examination, you can:

Minimize Financial Loss: You reduce the risk of losing revenue and customers due to PSP failures.

Ensure Service Continuity: Your business operations remain smooth, even if your chosen PSP faces hiccups.

Enhance Trust: Customers trust businesses that prioritize their financial stability, leading to increased loyalty.

Practical Steps for Financial Due Diligence

Here’s a step-by-step guide to conducting financial due diligence:

Gather Information: Collect financial statements, credit reports, and regulatory compliance records.

Analyze Financials: Scrutinize the financial statements for trends, stability, and profitability.

Check Credit Ratings: Assess the PSP’s creditworthiness from credit agencies.

Evaluate Compliance: Ensure they comply with industry regulations and standards.

Ask Questions: Don’t hesitate to engage with the PSP and ask clarifying questions about their financial health.


Financial due diligence is your business’s shield against the unpredictable nature of payment service provider failures. By investing time and effort upfront to assess the financial stability of your chosen PSP, you can protect your revenue, maintain customer trust, and ensure your business’s long-term success. Don’t leave your financial fate to chance – make informed decisions and secure your business’s future.

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