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Smart Ways To Measure Customer Satisfaction

Customer satisfaction is a very important aspect of a business’s growth and success. Having a satisfied customer directly means more chances of generating leads and an increase in sales. It is highly recommended to take the necessary actions to offer the best services to your valuable customers, gain their trust, and satisfy them to make strong and long-lasting relations. A satisfied customer will always look forward to working with your organization again, this will increase your sales helping you generate higher revenue.

Table of Content:

  • Vtiger is a powerful business management tool
  • The role of Vtiger in managing your customer relations
  • VtigerDEV as a Vtiger Service provider:
  • Vtiger customer portal Feature
  • 5 Ways to Measure Customer Satisfaction with Vtiger
  • The Customer Satisfaction Score:
  • The Net Promotor Score:
  • Customer Effort Score:
  • Performance Report:
  • Feedback through Surveys and Webforms:
  • Conclusion:

Vtiger is a powerful business management tool

In today’s world people are switching to CRM software to manage their customer relations, as well as other important business operations, from sales to marketing, brand awareness, team management, and much more.

Vtiger is a leading customer relationship management software tool, used by millions of small-to-medium-sized businesses to manage their customer relations, sales, marketing, and other tasks. Although Vtiger provides a variety of useful features and functionalities to its valuable customers, still multiple things are not available in the default setting of Vtiger. For that, you can hire companies like VtigerDEV to help you customize Vtiger according to your business needs, configure additional extensions, integrate useful software, upgrade the Vtiger version, or migrate your files from another system to Vtiger, etc.

The role of Vtiger in managing your customer relations

As we know that Vtiger is commonly used by businesses to interact with their valuable customers, communicate with them, schedule meetings, send proposals, and much more. It is a smart tool to enhance your customer’s satisfaction by offering them reliable services and extensive support, understanding their requirements, and interacting with them through different surveys, web forms, etc.

VtigerDEV as a Vtiger Service provider:

VtigerDEV is a reliable Vtiger Service provider offering several Vtiger services at affordable prices. Our expert Vtiger developers are developing useful extensions to improve your Vtiger workflow, we help you customize Vtiger and tailor it according to your needs and requirements. You name a problem and VtigerDEV has a solution for it.

Vtiger customer portal Feature

A built-in customer portal in Vtiger allows you to manage your customer interactions, and get their reviews and feedback, through this feedback, you can measure your client’s satisfaction rate. Knowing your client’s satisfaction rate you can offer them better service. Moreover, a satisfied is surely a great asset for any business, not just because they would work with you again but also recommend you to their friends and people around them.

5 Ways to Measure Customer Satisfaction with Vtiger

Creating strong and long-lasting relationships with your customers is extremely beneficial for your business in terms of getting more leads. There are multiple ways to check the rate of your customer’s satisfaction from the feedback your clients give. Feedbacks are a powerful way to know about your customers, their needs, requirements, expectations, and other related things. Some of the ways are listed below

The Customer Satisfaction Score:

The customer satisfaction score more commonly pronounced as CSAT, is used to measure the rate of customer satisfaction. The customer will give you ratings that can vary from 0 to 5. 0 would mean a low satisfaction rate while 5 would represent a very happy and satisfied customer.

The Net Promotor Score:

Clients can give ratings for the net promotor score from 0 to 5. This is used to measure the probability of clients referring you to other people around them. It measures the chances of you generating leads through your client’s reference.

  • If the client gives you a rating in the range of 0-6 they might not work with you again and are not satisfied so they might not recommend you to others, also they may give a bad review.
  • If the client gives you a rating between 7-9, It means that they are happy with your service but may or may not recommend you to others.
  • If the client gives you a rating of either 9 or 10, they are highly satisfied and will surely recommend your service to others.

Customer Effort Score:

The customer effort score is mainly used to measure the rate of effort the customers have to put to communicate with you and your team. How difficult or easy it was for them to explain their requirements, needs, and other related information.

It is also measured with a 0-5 score, with 0 being a very low rate meaning your customers are not very happy with your service and have to put a lot of effort to make you understand their needs and 5 being a high rating score means the customer could interact with you easily.

Performance Report:

Another smart feature of Vtiger is the performance report on the dashboard of Vtiger. You can use this feature to make a report of your performance to make a rough calculation of how satisfied your customer is. Mention all the details of your deal, the key metrics, the time taken in each step, etc.

Feedback through Surveys and Webforms:

Vtiger allows you to create surveys and web forms to collect feedback from your customers. In this way, you can measure your client satisfaction, analyze your performance, etc. You can create custom forms in Vtiger with the fields you want.


In a nutshell, I would say that customers are a very important asset for your business. Having satisfied customers helps you improve your sales, and generate more leads. To measure your customer satisfaction, VtigerDEV provides multiple features including the customer portal extension, feedback through surveys and web forms, etc.

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