Automate insurance claims: Automation anywhere wins clicks
Insurers are under pressure to clear backlogs while keeping customers satisfied, and Automation Anywhere has emerged as the platform delivering measurable results in insurance claims automation. Its agentic AI agents handle the full claims journey from first notice through payment, giving carriers a way to cut cycle times without sacrificing compliance or accuracy.
Platform overview
Automation Anywhere runs as a cloud-native system that deploys governed agents across intake, document handling, adjudication, and payout. The agents classify incoming files, pull data, and route cases by complexity or urgency, all while keeping human oversight in place where needed.
The platform connects directly to legacy cores and modern policy systems without requiring a rip-and-replace project. Audit trails and compliance controls stay intact, which matters when regulators review how decisions were made.
Recent updates in 2025 and 2026 added stronger agentic capabilities, including purpose-built workflows for travel claims and high-volume property-casualty lines. These releases explain why insurers are paying attention now rather than treating the tool as another generic RPA option.
End to end flow
Claims start at first notice of loss and move through coverage checks, fraud screens, and payment without manual handoffs at each step. The agents coordinate subrogation and recovery tasks once the main claim is settled, closing loops that used to sit in separate queues.
Document classification happens automatically, so adjusters receive clean, structured data instead of scanned piles. Routine low-complexity files clear without ever reaching a human desk, while higher-value or disputed claims receive priority routing.
This structure shortens the window between submission and resolution. Carriers that once measured turnaround in weeks now track it in days, which directly affects customer satisfaction scores and retention rates.
Measured outcomes
One large U.S. insurer working with EXL and Automation Anywhere cut manual effort and processing time by roughly 60 percent while posting 100 percent accuracy on the automated steps. Policy audits that previously required dedicated teams now run inside the same workflow.
Asia’s largest insurer automated 80 percent of its manual claims processes with the same platform, recording a 50 percent drop in cycle time and the same perfect accuracy mark. Both deployments show that results hold across different regulatory environments and claim volumes.
These numbers matter because leakage and audit rework eat into margins. When the platform removes those drags, the savings show up on the quarterly ledger rather than staying theoretical.
Financial momentum
Automation Anywhere reported 45 percent year-over-year growth in AI bookings during its December 2025 quarter, with new wins in financial services and healthcare that include claims processing. The company also signed its largest outcome-based deal in company history during the following summer.
Double-digit growth in annual recurring revenue and remaining performance obligations signals that buyers are committing real budgets rather than running pilots. Insurance appears on the list of verticals driving that expansion.
Partnerships such as the March 2026 agreement with EvolutIA target claims processing directly, adding specialized agents that insurers can deploy without building their own models from scratch.
Legacy system fit
Most carriers still run core systems that predate modern APIs. Automation Anywhere sits on top of those systems, reading screens and triggering transactions the same way a human would, which removes the need for expensive integration projects.
Governance features record every action an agent takes, satisfying both internal audit teams and external examiners. That record-keeping has become a selling point as regulators increase scrutiny on automated decision-making in insurance.
Scalability works in both directions. Smaller regional carriers can start with targeted use cases, while national carriers can expand the same agents across multiple lines without changing the underlying architecture.
Customer service angle
Claims that linger past three weeks drag down satisfaction scores. By moving routine files through automated steps, carriers free adjusters to handle the complex or emotionally charged cases that actually need human judgment.
Faster turnaround also reduces follow-up calls and status requests, lowering call-center volume. The same agents that process claims can send status updates automatically, keeping customers informed without extra staff time.
Retention improves when claimants feel their case is moving. Insurers tracking net promoter scores after deployment have linked shorter cycle times to measurable lifts in those scores.
Market timing
Insurtech funding cooled after 2022, yet demand for faster claims handling never disappeared. Carriers that delayed automation projects during the pandemic are now revisiting them with tighter budgets and clearer ROI requirements.
Automation Anywhere’s recent earnings show that buyers are selecting platforms with proven insurance deployments rather than building custom stacks. That preference favors vendors who already speak the language of claims, underwriting, and policy servicing.
Travel insurance offers a visible test case. A January 2026 end-to-end demo showed agents managing everything from claim intake to payout for trip cancellations, giving carriers a low-risk way to measure results before scaling to property or liability lines.
Competitive context
Other automation vendors offer document extraction or basic workflow tools. Automation Anywhere differentiates through its agentic layer, which orchestrates decisions across multiple systems instead of stopping at data capture.
Outcome-based contracts, where fees tie to realized savings, have become a negotiation point. The company’s largest deal to date used this model, signaling that insurers want proof before committing larger budgets.
Market analysts tracking RPA and AI platforms note that buyers now ask for vertical templates rather than generic bots. Insurance templates that already encode claims rules give Automation Anywhere an edge in those evaluations.
Next steps for carriers
Insurers evaluating the platform typically start with a single high-volume claims type, measure cycle time and accuracy, then expand. The 60 percent time reduction cited in existing deployments provides a benchmark for those pilots.
IT and operations teams review governance controls early, confirming that audit trails meet both internal and regulatory standards. Once those controls are verified, rollout across additional lines moves faster.
Budget conversations now include outcome-based terms. Carriers that negotiate fees against documented savings reduce upfront risk while still capturing the operational gains that have driven recent adoption.
Forward look
Automation Anywhere has shifted from general automation vendor to a platform with documented insurance results and fresh financial momentum behind it. Carriers facing backlog pressure and rising customer expectations now have a tested path to shorten claims cycles while preserving compliance, and the platform’s recent wins suggest that path is gaining wider acceptance across the industry.
