Are you on the Lookout for Quality Customer Service?
When it comes to things like broadband services, customer service is vital. Imagine having a day when your broadband is down. Ironically enough that will be the day that you need your internet connection the most. Sounds like quite a nightmare, doesn’t it? Now picture having an internet down day and you are struggling to find any assistance from your internet service provider.
Customer service from your internet service provider can dampen your spirit, cause you to despise your ISP and be ever so frustrating. Therefore, it’s worth investigating an ISP’s customer service reputation.
Best Internet Service Providers
You would see that Broadband Watchdog Ofcom even conducted a survey as to where the best customer services came from in terms of internet service providers. The reason for the survey being conducted was because of the numerous complaints that arose daily from customers once they had chosen a desirable internet service provider.
The results published showed that Sky Broadband, Virgin Media and EE Broadband made their customers satisfied most of the time. Imagine lodging a complaint or asking for assistance from a service provider whose customer service representatives are friendly and eager to go above and beyond to address your situation.
This is a dream. When you read reviewers about ISP and their customer service reputation, you can choose an ISP who is given great reviewers. Then you can expect an internet service provider to be geared up for the task of helping their customers with very little call waiting time when you try to call up customer services.
What is needed from the customer services of internet service providers?
- If you call up a service provider reporting an issue, the service provider must be willing and able to assist. In this way, your frustrations and uncertainty get resolved. When it came to judging which service provider had the best reputation in terms of resolving issues, Sky and EE Broadband received the best reviews.
In other surveys conducted, it was seen that Sky Broadband had the least customer complaints and received stellar reviews from their customers as well. In recent years, Virgin Media has been portrayed as being less effective in terms of helpfulness and willingness to address internet user’s complaints.
- Recommendations from others: It is the customer service and the overall experience with your internet service provider that makes you want to endorse the ISP to a friend. Despite the lag in recent years in terms of addressing complaints. Virgin Media was mentioned as one of the service providers that people would recommend to their friends.
- Happy customers: In terms of internet service providers, reputation is most important. Smaller companies such as Zen have been thriving since it has been receiving rave reviews about its phenomenal customer service. People want to feel content with their internet service provider’s ability to interact with customers and answer questions or attend to queries.
Bad customer services from internet service providers
Quite sadly enough, the survey showed that BT Broadband had received the most complaints in terms of customer service. PlusNet users complained that call waiting time to get hold of a customer services representative was highly unbearable. Talk Talk showed a drop in overall customer satisfaction in recent years.
The reputation precedes the name so it is important to check the reputation of a service provider first before you sign the deal.